Product Ideas

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Excel add-in Download from Jet Hub

Version 20.5 of the Jet Hub removed the ability to download a packaged Excel add-in installer directly from the Jet Hub, for simplified installation on office workstations.  This helped to avoid having to manually input activation code, secret key, server address, Jet Hub address, etc during an install.  It would be nice to have this back in a future release.

  • Brian T
  • Feb 21 2020
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  • Ben Morgan commented
    May 28, 2020 18:08

    Hi Rob, I tried restarting the jet service tier service after seeing your comment on this, but there is still no link after waiting 15 minutes (we're running version 20.5.20042.1 currently). Jet support previously indicated that the download link functionality has in fact been disabled - which is what brought me here to submit this as an idea. I had hoped your method would work anyway, but it looks like this idea does need to be considered because the feature really is gone.

  • Rob Jackson commented
    March 04, 2020 22:11

    Hello Brian, this feature has not been removed. It has just been fixed. If you restart the Jet Service Tier service on the server, then the custom installer will be built (this takes around 15 minutes). You will then see the download icon in the Jet Hub. Regards, Rob Jackson, Technical Account Manger, Jet